Orders, once completely processed are shipped daily except on major holidays. Shipping usually takes 2 to 3 weeks from the date of your order, but can even be earlier, as fast as 7 days depending on your location!
It’s past 3 weeks and my package has not yet arrived, help!
If your package is lost in transit, we will do all we can to assist you to recover it. Do reach us at firstname.lastname@example.org and our customer service representatives will try their best to help you out.
Shipping fees may vary depending on where you and your items’ merchants are located. You will be able to see your order’s shipping rate when you checkout.
Duties and taxes are determined by the customs agency of your home country. Charges are not always incurred; however, duties or taxes are assessed based on the value of your order and the taxable threshold for the destination country. We are not able to determine these fees as they differ in each country. Payment of any duties or import taxes is the responsibility of the recipient; these fees are collected at the time of delivery.
In any case, you may opt to contact your local customs office for any clarification. You still may be subjected to duties and taxes at the Customs in the event your parcel is being withheld there. Do let us know via email@example.com should this happen, and we'll assist you as far as we can!
We offer a no questions asked return policy of 30 days right after you have received your purchase! For more information do kindly read our Returns policy here!
Feel free to contact us anytime via mail: firstname.lastname@example.org! Our support time will answer you as soon as possible!